26 articles with this tag
Consumer RightsThe UK has no law called a "lemon law" — but the Consumer Rights Act 2015 does the same job, and in several ways does it better. How the UK's version works, how it compares to the US, and what to do if you've bought a lemon.
Consumer RightsYes — but which route applies depends on why you want out. Faulty car, can't afford the payments, just signed, or end of agreement: what each option really costs, and the one thing you should never do with the keys.
Common FaultsEngine, gearbox, clutch, electrical, steering, suspension, cooling or air-con problems after buying a used car? What each fault means, whether it counts as a defect, and how to reject the car or get a refund under the Consumer Rights Act 2015.
Consumer RightsEx-demo cars should be nearly perfect. If yours has faults, you have strong rights to reject. Learn how to get a refund on a faulty ex-demonstrator.
Consumer RightsNot every fault justifies rejection – but some 'minor' faults do. Learn when you can reject for smaller issues and when you might need to accept repair.
Consumer RightsMany people pay for repairs before realising they had consumer rights. Find out if you can still claim back costs or reject your faulty car.
Consumer RightsIf your car broke down driving it home from the dealer, you have immediate rights. Here's exactly what to do – and how to get a full refund.
Common FaultsBrake faults are safety defects – dealers can't argue otherwise. If your brakes are grinding, pulling, or failing, here's how to get a full refund.
Consumer RightsKnow your consumer rights when buying a used car from a dealer. Learn about the 30-day rejection rule, repair rights, and what to do if things go wrong.
Consumer RightsThe law says your car must be of satisfactory quality - but what does that really mean? We break down this crucial legal standard and how it applies.
Consumer RightsNot sure if your car's problem qualifies as a fault? Learn what the law considers a defect and when you have grounds to reject.
Consumer RightsYou have 30 days for a full no-quibble refund, and up to 6 months to reject after one failed repair. Here's exactly when each clock starts, what pauses it, and what you can still do after 6 months — including on finance.
Consumer RightsDealers often claim high mileage means no rights. That's wrong. Learn when you can still reject a high-mileage car and what standards apply.
DisputesWhen dealers go silent or refuse to engage with your rejection, you still have powerful options. Learn how to escalate and get results.
Common FaultsDiesel particulate filter failures are expensive to fix. Learn about common DPF issues, whether you can reject a car, and what the law says.
DisputesThe dealer agreed to take the car back, but now they won't collect it. Learn your rights, what costs you can claim, and how to force the issue.
Consumer RightsDealer wants to deduct money from your refund for 'use'? Learn when deductions are allowed, how much is reasonable, and how to challenge excessive amounts.
How ToBuilding a case to reject a faulty car? Learn exactly what evidence you need, how to document faults, and what makes the difference in disputes.
Common FaultsDamp carpets, musty smell, or misted windows? Water ingress is a serious fault that was developing before you bought the car. Learn your rights.
Common FaultsTurbo failed on your car shortly after buying it? Learn when turbo failure indicates a pre-existing problem and your rights to reject or claim compensation.
Common FaultsIs a timing chain covered under warranty? Often yes — and even without one, premature chain failure is usually a manufacturing defect the dealer is liable for. Which engines are affected and how to reject or claim the cost.
Consumer RightsBought a car that's just failed its MOT? You may have strong legal rights to a refund. Learn what to do when your newly purchased car fails its test.
Consumer RightsThe key question in any faulty car claim: was the fault there at purchase? Learn how the burden of proof works and how to build your evidence.
Consumer RightsThe classic dealer excuse. Learn why "wear and tear" isn't a get-out-of-jail-free card and how to counter this argument when rejecting a faulty car.
Consumer RightsBought a faulty car on PCP? Learn exactly how to reject it, what happens to your finance agreement, and how to get your money back.
Consumer RightsBought a faulty car on Hire Purchase? Learn how HP rejection works, what happens to your payments, and your rights against the finance company.
You may be entitled to a full refund under the Consumer Rights Act 2015. Check your car free in 2 minutes.
Based on the Consumer Rights Act 2015
