FaultyCar.co.uk vs Resolver

If you've bought a faulty car and started searching for help, there's a good chance you've come across Resolver. It's a well-known free complaint tool that covers everything from energy bills to parking fines.

But is it the right tool for rejecting a faulty car under the Consumer Rights Act 2015? Here's our honest take.

Why people consider Resolver

Resolver has built a strong reputation as a free, easy-to-use complaint platform. It covers dozens of industries and has helped millions of people raise complaints with companies.

The appeal is obvious — it's free, it sends complaints on your behalf, and it tracks the status of your case. For general consumer gripes, it's a genuinely useful service.

What Resolver does well

Credit where it's due: Resolver takes a lot of the hassle out of complaining. You fill in some details, it generates a message, and it sends it directly to the company for you. No hunting for email addresses, no worrying about formatting.

You can also see whether your complaint has been received and responded to, which is a nice touch. For straightforward complaints — a broadband issue, a delayed delivery, a billing dispute — it's a solid choice and it won't cost you a penny.

Where it falls short for rejecting a car

Rejecting a faulty car isn't a straightforward complaint. It's a legal process with specific time limits, statutory rights under the Consumer Rights Act 2015, and a dealer on the other side who may push back.

That's where Resolver's generalist approach becomes a problem.

Their templates are designed to cover any type of complaint in any industry, so they don't reference the specific CRA sections that give you the right to reject. They don't address the 30-day short-term right to reject. They don't cover the six-month burden of proof rules. And they don't help you respond when a dealer says "we'll repair it instead" or "the fault was caused by wear and tear."

There's no deadline tracking either, which is a big deal — missing the 30-day window can seriously weaken your position. No evidence storage, so you're left managing photos, videos, and repair invoices on your own. And no escalation path if the dealer ignores you — no finance company letters, no Section 75 templates, no guidance on what to do next.

When FaultyCar.co.uk is the better choice

FaultyCar.co.uk was built for this one situation: you bought a faulty car and you want to reject it. Every letter template is written around the Consumer Rights Act 2015, and the platform walks you through each stage — from your initial rejection letter to chasing the dealer, involving your finance company, and escalating if needed.

Deadline tracking with email reminders means you won't accidentally miss the 30-day window or let a response deadline slip. Evidence storage keeps everything organised and accessible — fault photos, videos, MOT records, repair invoices. And when the dealer comes back with one of the usual lines, there is a ready-written reply that answers it with the relevant law.

The trade-off? It costs £49 and you send the letters yourself. You keep 100% of any refund you receive.

Our honest take

Resolver is a genuinely good tool and we'd happily recommend it for general consumer complaints. Late parcel? Billing error? It's hard to beat free.

But rejecting a faulty car is a different challenge entirely. The details matter: the right statutory references, the right deadlines, the right reply when the dealer pushes back. Generic tools leave you exposed at the moments that matter most.

For a faulty car, £49 gives you the letters that cite the right sections, or £89 the full platform, which runs the whole case.