FaultyCar.co.uk vs Hiring a Solicitor

Why People Consider a Solicitor

When you've spent thousands on a car that turns out to be faulty, your first instinct might be to call a solicitor. It makes sense — this feels like a serious legal matter, and you want someone who knows the law on your side.

Specialist automotive law firms have genuine expertise in consumer rights disputes. They deal with dodgy dealers every day, they know the Consumer Rights Act inside out, and they can take your case all the way to court if necessary. For many people, the idea of handing the whole problem to a professional is incredibly appealing.

What a Solicitor Does Well

There is no substitute for a good solicitor when you genuinely need one. A specialist automotive lawyer brings deep legal knowledge, negotiation experience, and the ability to represent you in court. Dealers take solicitors' letters seriously because they know a lawyer is prepared to follow through.

Solicitors can also handle complex cases involving multiple legal issues — perhaps a finance dispute combined with a misrepresentation claim and a warranty argument. They can navigate county court procedures, instruct independent vehicle inspectors, and negotiate settlements that account for losses you might not have considered.

No-win-no-fee arrangements mean you can access this expertise without paying anything upfront, which removes the financial risk of losing.

Where It Falls Short for Car Rejection Claims

The problem is cost.

On hourly rates, a solicitor handling a faulty car dispute will typically charge £500-2,000 or more. On a no-win-no-fee basis, you're looking at 25-35% of your refund plus VAT. If you're rejecting a £10,000 car, that means handing over £3,000-4,200 in fees from the money that should be going back in your pocket.

There's also the question of control. When a solicitor takes on your case, they make the decisions about timing and strategy. You might want to push harder or settle sooner, but it's their call. Communication can be slow — you're one of many clients, and updates may come weekly rather than in real time.

And many solicitors won't take on lower-value claims. If your car cost £3,000-5,000, the fees don't make economic sense for either side. You may struggle to find a specialist willing to take your case at all.

When FaultyCar.co.uk Is the Better Choice

The majority of faulty car rejections follow a predictable pattern: you write to the dealer asserting your rights, the dealer pushes back with excuses, you escalate with further letters, and eventually — when they realise you know what you're doing — they agree to a refund.

This process doesn't require a solicitor. It requires the right letters, sent at the right time, citing the right sections of the law.

That's exactly what our platform provides for £69. The letter templates are CRA-specific, covering rejection, chase letters, Section 75 finance claims, and escalation. Deadline tracking ensures you don't miss critical timeframes. Dealer excuse responses prepare you for every common stalling tactic.

You send the letters yourself, which means you stay in control. You decide when to escalate and when to negotiate. And you keep 100% of your refund — every penny goes back to you.

Our Honest Take

We'll always be upfront about this: there are cases where you genuinely need a solicitor. If your claim is heading to court, if there are complex legal issues beyond a straightforward CRA rejection, or if the value is high enough that professional representation makes economic sense — a specialist automotive solicitor is the right choice.

But for the vast majority of faulty car rejections, you don't need to pay thousands in legal fees. The letters a solicitor sends cite the same Consumer Rights Act sections that our templates cite. The difference? One costs £69 and the other costs 50 times that, or takes a substantial slice of the refund you fought hard to get.

We give you the tools to handle it yourself, and for most people, that's more than enough.