Consumer rights calculator
What you bought and when decides what the Consumer Rights Act 2015 gives you. Two answers, and you have it.
- 1. Product type
- 2. Purchase date
- 3. Your rights
Step 1 of 3 · Product type
What did you buy?
Choose the kind of thing you bought.
Your rights, by time since purchase
The Consumer Rights Act 2015 covers anything bought from a business in the UK: cars, electronics, clothing, furniture and most other goods. Goods must be of satisfactory quality, fit for purpose and as described. Fail any of those and you have rights, on a timetable.
- First 30 days
- If the goods are faulty you can reject them for a full refund. For a car, that runs from the day it was delivered.
- 30 days to 6 months
- The seller gets one repair or replacement. If that fails, you can reject and have the price refunded, with a deduction for use on a car.
- Up to 6 years
- Five in Scotland. You can still bring a claim, but after six months it is for you to show the fault was there at purchase.
What changes by product
- Cars
- The 30-day window matters most. After it the dealer is entitled to one repair attempt before you can reject.
- Electronics
- A manufacturer warranty runs alongside your statutory rights. It never replaces them.
- Clothing
- A faulty item can still be rejected with the tags off, as long as it has not been worn beyond checking it.
- Furniture
- Damage in transit and late delivery are covered by the same rights.
Related tools
Bought a faulty car?
Put in your reg for a free verdict under the Consumer Rights Act 2015. Then the letters to reject it, for a flat £49.
Your verdict is based on the Consumer Rights Act 2015.