Reject a faulty car
Keep every penny
Everything you need to reject it under the Consumer Rights Act 2015, in one place. Free to check in 2 minutes. Full platform £89.
What happens next
Three steps. Nothing is sent until you send it.
Checking your car…
AB12 CDE
Check your car
Put in your reg and answer a few questions. 2 minutes, no card.
Your verdict
You can reject this car for a full refund
Strong caseGet the verdict
Your verdict under the Consumer Rights Act, and how strong your case is. Free.
Your case
Rejection letter
Dealer’s 14 daysTracked
Chase letterReady
Start your case
Letters, deadlines and the next letter, ready. Flat £89, or the letters alone £49.
That is the whole process. For the detail behind each step, read how to reject a faulty car.
Drivers who’ve used it
Every word below is from a verified Trustpilot review.
“Very simple platform to use and I liked the way that the data was compiled into an understandable position. Without a doubt, this helped me position my case with both the dealer and the finance company, all at a very reasonable price.”
“Good advice given out, i got a full refund nearly 7k on a faulty Audi tt…”
“…FaultyCar.co.uk were incredibly reassuring and helpful. I received invaluable tips and information, even before I paid for anything! I would definitely recommend this company.”
How much of the refund you keep
Say the dealer refunds £10,000. A claims company takes a share of it, a solicitor bills by the hour, and we charge a flat £49.
- Claims companyYou keep£5,800–£7,000
They take 25–35% of the refund, plus VAT on their fee.
- SolicitorYou keep£8,000–£9,500
After typical fees of £500–£2,000 or more, billed by the hour.
You keep£10,000All of it. The letters are a flat £49, paid once, up front — never a share of the refund.
A worked example, using the fee ranges in our comparison guides. Whether the dealer refunds, and how much, depends on your case.
The full comparisons: vs a solicitor, vs claims companies or vs doing it yourself.
Know your rights
Plain-English guides to the law that lets you reject a faulty car.
Common questions
Straight answers to the questions everyone asks.
Under the Consumer Rights Act 2015, you have 30 days from delivery to reject a faulty car for a full refund. After 30 days but within 6 months, you must give the dealer one chance to repair or replace it — if that fails, you can reject. After 6 months you can still take it up with the dealer for up to 6 years, but you'll need to prove the fault was there when you bought it.
Yes. Within 6 months, it is for the dealer to prove the fault wasn't there when you bought the car. You must allow one repair attempt, but if that fails or the dealer refuses, you can reject. After 6 months you'll need evidence, such as an independent inspection, and you have up to 6 years from purchase to act.
A fault is anything that makes the car not of satisfactory quality, not fit for purpose, or not as described. This includes mechanical issues, electrical problems, safety defects, mileage discrepancies, undisclosed accident damage, or missing features that were advertised. The car must be fit for purpose at the time of purchase.
Yes, and you have extra protection. On PCP, HP or conditional sale the finance company legally supplied the car, so it is directly responsible for the car's quality under the Consumer Rights Act — you can claim against it as well as the dealer. If you paid by credit card or a dealer-arranged loan, Section 75 of the Consumer Credit Act can also make the lender jointly liable. Your letters include one to the lender, and the full platform covers the route to the Financial Ombudsman Service if the lender doesn't put it right.
Some dealers say no at first, or stop replying. Keep everything in writing. The full platform includes a chase letter, a final rejection letter and the escalation routes to Trading Standards and, if the car is on finance, the Financial Ombudsman Service. If the dealer still refuses, the small claims court is open to you.
For most people, no. The Consumer Rights Act 2015 gives you rights you can use yourself, and the letters cite the sections that apply so you can send them directly. If it goes as far as court, you may want a solicitor at that point. We are not solicitors, and nothing we produce is legal advice.
See if you can reject your car
Put in your reg. In 2 minutes you’ll know where you stand and how long you have. Free, no card.
Your verdict is based on the Consumer Rights Act 2015.