Bought a faulty car?
Get your money back.

Under the Consumer Rights Act 2015, you have 30 days from purchase to reject a faulty car for a full refund. After 30 days but within 6 months, you must give the dealer one chance to repair — if that fails, you can reject. After 6 months, you can still claim for up to 6 years, but you'll need to prove the fault was present at purchase.

Yes. Within 6 months, the burden of proof is on the dealer to show the fault wasn't there at purchase. You must allow one repair attempt, but if that fails or the dealer refuses, you can reject. After 6 months, you'll need evidence like an independent inspection, but claims are possible up to 6 years from purchase.

A fault is anything that makes the car not of satisfactory quality, not fit for purpose, or not as described. This includes mechanical issues, electrical problems, safety defects, mileage discrepancies, undisclosed accident damage, or missing features that were advertised. The car must be fit for purpose at the time of purchase.

Yes, and you have extra protection. On PCP, HP or conditional sale the finance company legally supplied the car, so it is directly responsible for the car's quality under the Consumer Rights Act — you can claim against it as well as the dealer. If you paid by credit card or a dealer-arranged loan, Section 75 of the Consumer Credit Act can also make the lender jointly liable. We provide specific letters for finance companies, and you can escalate to the Financial Ombudsman Service if they don't cooperate.

Many dealers push back initially — it's common. Stand firm and put everything in writing. We provide chase letters, responses to common dealer excuses, and escalation letters for Trading Standards. If the dealer continues to refuse, you can escalate to the Financial Ombudsman (for financed cars) or small claims court.

For most cases, no. The Consumer Rights Act 2015 gives you clear statutory rights that don't require legal representation. Our letters cite the relevant law and are designed for you to use directly. If your case becomes complex (e.g. court proceedings), you may want legal advice — but most dealers settle before that point.