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Tags:All ex-demo rejection consumer rights new car minor faults repair repairs refund breakdown day one fault overheating cooling system head gasket faults suspension steering safety clutch engine brakes used car rejection letter template buying tips hidden faults car inspection fraud finance section 75 PCP HP red flags scams satisfactory quality court small claims mileage clocking odometer inspection AA RAC warranty protection electric car EV battery Tesla defects dealer insolvency time limits 30 days high mileage trading standards complaints enforcement consumer protection evidence expert escalation auction history check HPI DPF diesel emissions common faults collection dealer disputes logistics financial ombudsman FOS range misrepresentation charging fault service history fake stamps verification scam trade sale private sale letter before action legal pre-action protocol consumer rights act sale of goods act legislation legal rights software infotainment OTA technology hybrid PHEV electric recall manufacturer DVSA dealer obligations extended warranty insurance documentation records paperwork dispute fair use deduction compensation proof franchised dealer independent main dealer car supermarket Cargiant Motorpoint large dealer ex-rental fleet car company car air conditioning AC climate control heating engine warning light EML check engine dashboard warning fault codes water ingress damp leak mould electrical warning lights sensors electronics gearbox transmission DSG automatic turbo timing chain engine failure manufacturing defect BMW voluntary termination VT mis-selling FCA sold as seen disclaimers motor ombudsman complaint ADR dispute resolution outstanding finance repossession Facebook Marketplace Gumtree buyer beware distance selling online cooling off consumer contracts regulations cat s cat n write-off chargeback credit card MOT faulty car wear and tear dealer excuses hire purchase Volkswagen VW Gearbox Consumer Rights N47 Engine Ford EcoBoost Wet Belt

Person reviewing car finance paperwork at their kitchen table with a laptop

Consumer Rights

Bought on Finance? Your Finance Company Could Owe You a Refund

Under Section 75, your finance company is equally liable for faulty goods. Learn how to claim against your lender when the dealer won't cooperate.

4 Dec3 min

Car owner holds keys outside dealership considering finance options

Consumer Rights

Voluntary Termination of Car Finance: The 50% Rule Explained

Want out of your PCP or HP agreement? Voluntary termination lets you hand back the car once you've paid 50%. Learn how VT works and when it's the right choice.

18 Apr3 min

A car owner faces engine problems with their vehicle on a residential street

Consumer Rights

Rejecting a Car on HP Finance: Your Complete Guide

Bought a faulty car on Hire Purchase? Learn how HP rejection works, what happens to your payments, and your rights against the finance company.

4 Mar3 min

Free case assessment

Bought a faulty car?

You may be entitled to a full refund under the Consumer Rights Act 2015. Get your free assessment in just 2 minutes.

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