Pricing
Your verdict is free. Then the full platform runs the whole case for a flat £89, or the letters alone are £49. Paid once, up front. Never a percentage of your refund.
Full platform
£89one-timepayment
The letters, and the whole case run around them: your deadlines tracked, the next letter ready when the dealer ignores the first, and your evidence in one place.
Start my caseFree check first. You pay on your verdict.
What’s included
- Rejection letter pack The letter to the dealer, and the lender letter if you bought on finance.
- Case assessment (PDF) The law your case rests on, what the dealer may argue, and your case plan.
- Deadline reminders By email, on your real dates, so nothing slips.
- Chase and final rejection letters Ready the moment the dealer misses the date or says no.
- Escalation letters For the Financial Ombudsman and Trading Standards.
- Evidence vault Photos, videos and documents in one place, each file checked automatically.
Letter packThe first step only
£49one-timepayment
The rejection letters and your case assessment. Nothing tracks the dates, and there is no next letter if the dealer ignores this one.
Just the lettersFree check first. You pay on your verdict.
What’s included
- Rejection letter To the dealer, written from your answers.
- Lender letter If you bought on finance.
- Case assessment (PDF) The law your case rests on and your case plan.
- Statutory citations The sections of the Consumer Rights Act 2015 that apply to you.
Not included
- Deadline reminders
- Chase and final rejection letters
- Escalation letters
- Evidence vault
Why FaultyCar.co.uk
What you get for a flat £49 that a claims company, a solicitor or a blank page doesn’t give you.
A flat fee, never a share
A claims company takes 25 to 35% of the refund, plus VAT on their fee. A solicitor bills by the hour. Say the dealer refunds £10,000: with us you keep £10,000, and the letters cost a flat £49.
Written for your car, not a template
The letters are built from your answers: the car, the fault, when you took delivery, how you paid. They cite the sections of the Consumer Rights Act 2015 that apply to your case, and nothing else.
You stay in control
Nothing is sent until you send it. You see the letter before you pay for it, you add the dealer’s details, and it goes out under your name.
The full comparisons: vs a solicitor, vs claims companies or vs doing it yourself.
What you get for your money
The full platform at £89 runs the whole case: the letters, the deadlines, the next letter when the dealer does not move, your evidence. The letter pack at £49 is the first step only.
Letter pack £49
- The rejection letter
- Addressed to the dealer, it sets out the car, the fault, when you took delivery and what the Act entitles you to at your stage: the short-term right to reject inside 30 days, or one repair and then the final right to reject after it. It gives the dealer a date to reply by.
- The lender letter
- If you bought on PCP, HP or conditional sale, the finance company supplied the car and is liable for it too. A second letter puts your rejection to them, with the same facts and the same dates.
- Your case timeline
- The dates from your verdict, the date you sent the letters, and the date the dealer has to reply by, in one place.
- Ready when you are
- The letters are written the moment you pay. Add the dealer’s name and address, download the PDF or send it by email, and keep the proof of sending.
Full platform £89
- Deadline reminders
- An email before each date that matters: the dealer’s reply date, the end of your 30-day right, the six-month mark.
- Chase and final rejection letters
- If the dealer misses the date, a chase letter that gives them one more. If they refuse or the repair fails, a final rejection letter.
- Replies to dealer arguments
- Wear and tear, sold as seen, out of warranty, you should have spotted it: a written reply to each, citing the Act.
- Escalation letters
- To Trading Standards, and to the Financial Ombudsman where a lender is involved, with the details of your case already filled in.
- The evidence vault
- Photos, videos, the advert, the invoice, every message with the dealer, dated and in one place for when you need them.
Common questions
Straight answers on what you pay, when, and what for.
The price
The verdict is free. Then the full platform is a flat £89, or the letters alone are £49, paid once. A letter pack case can move to the full platform from inside the case for the £40 difference. There is nothing else.
No, never. The £49 is a flat price for the letters, paid once and up front. Whatever the dealer refunds is yours.
No. The prices on this page are the whole price. No subscription, no fee on the refund, no charge for the lender letter, no charge to download or resend your letters.
No. The check takes about 2 minutes, asks for no card, and the verdict is yours whether or not you ever pay us. You only pay when you want the letters.
A claims company takes a share of the refund because they run the case for you. Here you send the letters yourself. The letters are written from your answers and cite the sections of the Act that apply, and the whole refund stays yours.
By card, through Stripe. We never see your card details. You get a receipt by email, and the letters are in your case the moment the payment goes through.
Yes. Each case is linked to one vehicle, so a second faulty car is a second case, with its own verdict and its own letters at the same prices.
The letters
Your rejection letter to the dealer, written from your answers and citing the sections of the Consumer Rights Act 2015 that apply to your case, plus a second letter to your finance company if you bought on finance. Both are ready the moment you pay, along with your case timeline.
It is built from your answers: the car, the fault, when you took delivery, how you paid and where you are in the Act’s time limits. Two buyers at different stages get different letters, because the Act gives them different rights.
No. If you bought on PCP, HP or conditional sale, the letter to your finance company is included in the £49, because the lender supplied the car and is liable for it too.
Yes. After your verdict you see the letter built from your answers, with the dealer’s details and your address still to be added. You pay to unlock it, and it is ready the moment you do.
Immediately. They are written from the answers you have already given, so the moment your payment goes through they are in your case, waiting for the dealer’s name and address.
You add the dealer’s details and can adjust the description of the fault. The legal wording and the sections of the Act it cites are written for you, so the letter says what it needs to say.
Download the PDF and post it, or send it by email, or both. We suggest both, by email and recorded delivery, so there is no argument later about when it arrived. Nothing is sent until you send it.
The free check will tell you. After six months the Act still applies but the burden of proof moves to you, and the letters are written for that stage. The Act’s quality rights only cover cars bought from a dealer, so a private sale is a different situation, and the verdict will say so rather than sell you a letter that would not help.
The full platform
Deadline reminders by email, the chase and final rejection letters, escalation letters for Trading Standards and the Financial Ombudsman, and the evidence vault, with each file checked as it is filed. It runs the case from the first letter to the last.
Yes. Both are on your verdict page: the full platform at £89, or the letters alone at £49. If you take the letters and want the rest later, it is one button inside your case for the £40 difference, never more than £89 in total.
From the day you send the first letter: your deadlines are tracked from then, and when the dealer misses the reply date, refuses, or offers less than the Act gives you, the chase and escalation letters are already written. A letter pack case can move up at that point, but the reminders only cover the dates from when you join.
No one can promise an outcome, and we don’t. What you have is a properly worded rejection on the record, and the full platform has the chase and escalation letters and the routes to Trading Standards, the Financial Ombudsman and the small claims court. A properly worded letter changes the conversation.
No and no. We are not solicitors or a claims management company, and we are not authorised or regulated by the Financial Conduct Authority. We provide the letters and the tools; you conduct your own case. If your case reaches court you may want legal advice.
See if you can reject your car
Put in your reg. In 2 minutes you’ll know where you stand and how long you have. Free, no card.
Your verdict is based on the Consumer Rights Act 2015.