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complaints

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Tags:All cooling off returns consumer rights buying advice lemon law faulty cars rejection warranty used cars dealers finance PCP HP voluntary termination common faults used car solicitors no win no fee legal costs small claims Consumer Rights Act 2015 ex-demo new car minor faults repair repairs refund breakdown day one fault brakes safety faults rejection letter buying tips hidden faults car inspection fraud section 75 red flags scams satisfactory quality court mileage clocking odometer inspection AA RAC protection electric car EV battery Tesla defects dealer insolvency time limits 30 days high mileage trading standards complaints enforcement consumer protection evidence expert escalation auction history check HPI DPF diesel emissions collection dealer disputes logistics financial ombudsman FOS range misrepresentation charging fault service history fake stamps verification scam trade sale private sale letter before action legal pre-action protocol consumer rights act sale of goods act legislation legal rights software infotainment OTA technology hybrid PHEV electric recall manufacturer DVSA dealer obligations extended warranty insurance documentation records paperwork dispute fair use deduction compensation proof franchised dealer independent main dealer car supermarket Cargiant Motorpoint large dealer ex-rental fleet car company car water ingress damp leak mould turbo engine timing chain engine failure manufacturing defect BMW VT mis-selling FCA sold as seen disclaimers motor ombudsman complaint ADR dispute resolution outstanding finance repossession Facebook Marketplace Gumtree buyer beware distance selling online consumer contracts regulations cat s cat n write-off chargeback credit card MOT faulty car wear and tear dealer excuses hire purchase Volkswagen VW DSG Gearbox Consumer Rights N47 Engine Ford EcoBoost Wet Belt

Person making a phone call while gesturing at a faulty car on their UK driveway

Legal Guide

How Trading Standards Can Help With Car Dealer Disputes

Trading Standards can investigate dodgy dealers, but they won't get your money back directly. Learn when and how to involve them effectively.

29 Aug3 min

A woman reading a letter beside her black MPV in a quiet cul-de-sac, a folder resting on the roof

Disputes

Financial Ombudsman for Car Finance Disputes: Complete Guide

Finance company rejected your faulty car claim? The Financial Ombudsman can help. Learn when to use FOS, how the process works, and what they can award.

11 Jul3 min

Customers browse the extensive forecourt at a major UK car supermarket

Buying Advice

Car Supermarkets: Your Rights at Cargiant, Motorpoint & Other Large Dealers

Bought from a car supermarket and having problems? Learn how to complain effectively to high-volume dealers like Cargiant and Motorpoint, and understand your consumer rights.

20 May3 min

Bought a faulty car?

Put in your reg. In 2 minutes you’ll know where you stand and how long you have. Free, no card.

Your verdict is based on the Consumer Rights Act 2015.