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complaints

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Tags:All ex-demo rejection consumer rights new car minor faults repair repairs refund breakdown day one fault overheating cooling system head gasket faults suspension steering safety clutch engine brakes used car rejection letter template buying tips hidden faults car inspection fraud finance section 75 PCP HP red flags scams satisfactory quality court small claims mileage clocking odometer inspection AA RAC warranty protection electric car EV battery Tesla defects dealer insolvency time limits 30 days high mileage trading standards complaints enforcement consumer protection evidence expert escalation auction history check HPI DPF diesel emissions common faults collection dealer disputes logistics financial ombudsman FOS range misrepresentation charging fault service history fake stamps verification scam trade sale private sale letter before action legal pre-action protocol consumer rights act sale of goods act legislation legal rights software infotainment OTA technology hybrid PHEV electric recall manufacturer DVSA dealer obligations extended warranty insurance documentation records paperwork dispute fair use deduction compensation proof franchised dealer independent main dealer car supermarket Cargiant Motorpoint large dealer ex-rental fleet car company car air conditioning AC climate control heating engine warning light EML check engine dashboard warning fault codes water ingress damp leak mould electrical warning lights sensors electronics gearbox transmission DSG automatic turbo timing chain engine failure manufacturing defect BMW voluntary termination VT mis-selling FCA sold as seen disclaimers motor ombudsman complaint ADR dispute resolution outstanding finance repossession Facebook Marketplace Gumtree buyer beware distance selling online cooling off consumer contracts regulations cat s cat n write-off chargeback credit card MOT faulty car wear and tear dealer excuses hire purchase Volkswagen VW Gearbox Consumer Rights N47 Engine Ford EcoBoost Wet Belt

Person making a phone call while gesturing at a faulty car on their UK driveway

Legal Guide

How Trading Standards Can Help With Car Dealer Disputes

Trading Standards can investigate dodgy dealers, but they won't get your money back directly. Learn when and how to involve them effectively.

29 Aug3 min

FaultyCar.co.uk - Financial Ombudsman Car Complaints

Disputes

Financial Ombudsman for Car Finance Disputes: Complete Guide

Finance company rejected your Section 75 claim? The Financial Ombudsman can help. Learn when to use FOS, how the process works, and what they can award.

11 Jul3 min

Customers browse the extensive forecourt at a major UK car supermarket

Buying Advice

Car Supermarkets: Your Rights at Cargiant, Motorpoint & Other Large Dealers

Bought from a car supermarket and having problems? Learn how to complain effectively to high-volume dealers like Cargiant and Motorpoint, and understand your consumer rights.

20 May3 min

Free case assessment

Bought a faulty car?

You may be entitled to a full refund under the Consumer Rights Act 2015. Get your free assessment in just 2 minutes.

Get your free assessment