Your rights.
Your case.
Your money.
We give you the tools to reject your faulty car yourself — no solicitors, no claims companies, no percentage fees.
The problem
Getting ripped off twice
First, you buy a faulty car. Then, when you try to get your money back, you're told you need to pay a solicitor hundreds of pounds per hour — or hand over 25-35% of your refund to a claims company.
That's not right. The Consumer Rights Act 2015 gives you strong protections. You shouldn't need to pay a fortune to use them.
The solution
Do it yourself, properly
We built FaultyCar.co.uk to give you everything you need to handle your own case: letter templates, deadline tracking, evidence management, and step-by-step guidance.
One fair price. You keep 100% of any refund you get.
Who's behind this
Hi, I'm Rory
I founded FaultyCar.co.uk because the gap between what the law gives you and what people actually manage to claim drove me mad. The Consumer Rights Act 2015 is genuinely strong — but dealers count on you not knowing it, and the professionals who do know it charge hundreds of pounds or take a cut of your refund.
So I built the tool I thought should exist: the correct letters, the real deadlines, and honest guidance about where you stand — for a flat fee, with you in control. The free assessment tells you your position whether or not you ever pay us a penny.
It's a small company, and I run it personally. If you email us or reply to anything we send you, it's me reading it.
Rory WebbFounder, FaultyCar Ltd
How we make money
One flat fee — £29 for your letters, and £40 more from inside your case if you want the full platform. We never take a percentage of your refund, and no dealer, lender or claims company pays us to steer you anywhere.
How we write our guides
Everything is grounded in the Consumer Rights Act 2015 and official UK guidance, written in plain English and kept up to date. We're not solicitors and our guides aren't legal advice — they're the informed starting point we wish every car buyer had.
Compare your options
See how FaultyCar.co.uk stacks up against traditional routes
FaultyCar.co.uk | Solicitor | Claims Company | |
|---|---|---|---|
| Cost | From £29 | £150-300/hour | 25-35% of refund |
| You keep your refund | Minus fees | ||
| You stay in control | |||
| Letter templates | |||
| Deadline tracking | Maybe | Maybe | |
| Court representation | Varies |
FaultyCar.co.uk
- CostFrom £29
- Keep your refund
- Stay in control
- Letter templates
- Deadline tracking
- Court representation
Solicitor
- Cost£150-300/hour
- Keep your refundMinus fees
- Stay in control
- Letter templates
- Deadline trackingMaybe
- Court representation
Claims Company
- Cost25-35% of refund
- Keep your refund
- Stay in control
- Letter templates
- Deadline trackingMaybe
- Court representationVaries
Most faulty car disputes are resolved without court. Our tools help you handle negotiations yourself.
What we believe
The law is on your side
The Consumer Rights Act 2015 gives you real power. If a car isn't of satisfactory quality, you have the right to reject it. Most dealers know this — and will resolve issues when approached properly.
Transparency beats complexity
Legal jargon makes things seem harder than they are. We break it down into plain English and clear steps. You'll always know what you're doing and why.
Fair pricing, always
One price, no percentages, no hidden fees. Whether your car cost £3,000 or £30,000, you pay the same. Your refund is yours to keep.
Empowerment over dependency
We don't want you to need us forever. We give you the tools and knowledge to handle this yourself — and any similar situations in the future.
We're not for everyone
We're not solicitors nor a claims management company, and our service isn't required to be authorised or regulated by the Financial Conduct Authority. We don't provide legal advice, can't represent you in court, and can't guarantee any outcome. If your case is complex, involves personal injury, or you're not comfortable handling negotiations yourself, a solicitor might be the better choice.
But for most faulty car disputes? You can absolutely do this yourself — and we'll give you everything you need to do it well.
About the company
FaultyCar.co.uk is operated by FaultyCar Ltd, a UK private limited company.
FaultyCar Ltd is a company registered in England and Wales.
- Company number: 17242513
- Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
FaultyCar Ltd is registered with the Information Commissioner's Office as a data controller under registration number ZC165345. For data protection enquiries, see our Privacy Policy. Our Terms of Use are governed by the laws of England and Wales.
FaultyCar Ltd also holds Professional Indemnity and Cyber insurance to cover the service we provide.
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