Built so a faulty car costs you once. Not twice.
FaultyCar.co.uk gives UK car buyers the letters, the deadlines and the guidance to reject a faulty car under the Consumer Rights Act 2015. A flat fee, never a share of the refund, and you stay in control.
Why it exists
Buy a faulty car and the loss comes twice. First the car. Then, when you try to hand it back, you are told to pay a solicitor hundreds of pounds an hour, or to give a claims company 25 to 35% of your refund.
The Act already gives you the right to reject a faulty car. What most people lack is the letter that cites it properly, the real dates, and a clear idea of where they stand.
That is what FaultyCar.co.uk provides: the letters, the deadlines, the evidence in one place, and honest guidance, for a flat fee, with you in control. You send the letters yourself, and you keep every penny of what comes back.
Drivers who’ve used it
Every word below is from a verified Trustpilot review.
“Very simple platform to use and I liked the way that the data was compiled into an understandable position. Without a doubt, this helped me position my case with both the dealer and the finance company, all at a very reasonable price.”
“Good advice given out, i got a full refund nearly 7k on a faulty Audi tt…”
“…FaultyCar.co.uk were incredibly reassuring and helpful. I received invaluable tips and information, even before I paid for anything! I would definitely recommend this company.”
How we make money
Flat fees, paid once: £49 for the letters, £89 for the full platform, both chosen at your verdict. Whether the car cost £3,000 or £30,000, the price is the same. We never take a percentage of the refund, and no dealer, lender or claims company pays us to steer you anywhere.
The verdict is free and stays free. It tells you where you stand whether or not you ever pay us a penny. The guides are grounded in the Act and official UK guidance, written in plain English and kept up to date.
What we are not
We're not solicitors nor a claims management company, and our service isn't required to be authorised or regulated by the Financial Conduct Authority. We don't provide legal advice, can't represent you in court, and can't guarantee any outcome. If your case is complex, involves personal injury, or you're not comfortable handling negotiations yourself, a solicitor might be the better choice.
But for most faulty car disputes? You can absolutely do this yourself — and we'll give you everything you need to do it well.
The company
FaultyCar Ltd is a company registered in England and Wales.
- Company number: 17242513
- Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Founded by Rory Webb. Questions, and replies to anything we send, are read by a person, not a mailbox. Get in touch.
FaultyCar Ltd is registered with the Information Commissioner's Office as a data controller under registration number ZC165345. For data protection enquiries, see our Privacy Policy. Our Terms of Use are governed by the laws of England and Wales.
FaultyCar Ltd also holds Professional Indemnity and Cyber insurance to cover the service we provide.
See if you can reject your car
Put in your reg. In 2 minutes you’ll know where you stand and how long you have. Free, no card.
Your verdict is based on the Consumer Rights Act 2015.