How it works
From plate to posted letters — what happens at every step, what it costs, and what to do if the dealer digs in.
Three steps, start to finish
Check your car, read your verdict, send your letters. The detail on each step is below.
Checking your car…
AB12 CDE
Check your car
Pop in your reg and answer a few quick questions. Two minutes, no card.
Case verdict
You can reject this car for a full refund
Strong footingGet the verdict
Your verdict under the Consumer Rights Act, and how strong your case is. Free.
Your letters
Rejection letter
Finance letter
Send the letters
Your rejection letter, plus one for your lender. Ready to send — £29 flat.
Each step, up close
What you'll see on screen, what the law is doing for you at that point, and where the £29 comes in.
Check your car
Pop in your registration and answer a few quick questions about the purchase and the fault. We look your car up as you go.
- Takes about 2 minutes
- Completely free
- No card needed
- Your car found from the plate
You may have a case!
Based on your answers
Your car
When did you buy the car?
Was it from a dealer or private seller?
What type of fault?
Get your verdict
We tell you where you stand under the Consumer Rights Act 2015 — which route applies, how strong your footing is, and the dates that decide it.
- The sections that apply to you
- Your 30-day and six-month dates
- What is working for you, and what the dealer may argue
- Yours free, whether or not you go further
Your Verdict
You can reject this car for a full refund
Strong footingConsumer Rights Act 2015, Section 22
Short-term right to reject — full refund, no deduction
Send your letters
Your rejection letter to the dealer — and, if you bought on finance, a second to your lender, who is liable for the car too. £29 for both, ready to send.
- Written from your answers, not a blank template
- Cites the sections that apply to your case
- A letter to your finance company as well
- Send by email or post — you stay in control
Rejection Letter
To: ABC Motors Ltd
Re: Rejection of Vehicle AB12 CDE
I am writing to formally reject the vehicle purchased from you on 15 January 2025.
The vehicle is not of satisfactory quality due to the following fault(s): engine warning light, loss of power.
Consumer Rights Act 2015, Section 22
Right to reject within 30 days for full refund
Please confirm within 14 days that you will collect the vehicle and process my refund.
Yours faithfully,
John Smith
If the dealer digs in
Most cases move once a properly-worded letter lands. If yours does not, the full platform adds the machinery to keep it moving — a £40 upgrade from inside your case, with your £29 credited in full.
- Deadline tracking with email reminders
- Chase, final rejection and escalation letters
- Evidence vault for photos and documents
- The route to Trading Standards or the Ombudsman
Case Timeline
Rejection letter sent
Sent via recorded delivery
14-day deadline passed
No response from dealer
Chase letter sent
Final notice before escalation
Awaiting response
7 days remaining
Deadline approaching
If no response by 6 Feb, escalation templates will be available.
And if they ignore you?
That's normal — many dealers hope you'll give up. The full platform adds ready-to-use escalation letters and the routes beyond the dealer, so you can keep the pressure on:
What you'll need to get started
Just a few details about your purchase and the fault — nothing complicated.
Essential info
- Date you bought the car
- Dealer name and address
- Vehicle details (make, model, reg)
- Description of the fault
Nice to have
- Photos or videos of the fault
- Original invoice or receipt
- Any communication with the dealer
- Diagnostic or inspection reports
What it costs
One flat price for the letters. No percentage of your refund, ever.
Free
The check and your verdict
Where you stand under the Consumer Rights Act, your key dates, and how strong your case looks. No card needed.
£29
Your letters, ready to send
The rejection letter to your dealer and, if you bought on finance, a second letter to your lender — both built from your answers.
+£40
Full platform, if you need it
Upgrade from inside your case if the dealer digs in — deadline reminders, chase and escalation letters, and the evidence vault. Your £29 is credited in full.
Find out if you have a case
The check takes about 2 minutes, costs nothing, and no card is needed.
Check my car