How it works, from start to finish.
What happens at each step, what you see on screen, and what happens when the dealer digs in.
Looking for the legal process itself? Read our guide to how to reject a faulty car.
Inside the platform
Five steps, shown as they look in the platform. One example case throughout.
Check your car
Put in your reg. We find the car from the plate, then ask a few questions about the purchase and the fault. About two minutes, free, no card.
When did you take possession of the vehicle?
This is the day you actually got the keys, not when you signed the paperwork.
← Go back
Get your verdict
Where you stand under the Act, the route that applies, and your 30-day and six-month dates. Free, whether or not you go further.
Your verdict
You can reject this car for a full refund
Based on your answers, Sections 9, 10, 20 and 22 of the Consumer Rights Act 2015 apply.
Your 30-day right to reject ends on 15th October 2026.
Full platform
£89one-time payment
The letters, plus the whole case run around them.
Start your case
Choose the letters or the full platform. Your case opens with the next thing to do, the dates that matter, and a record of every letter and reply.
Timeline
15th Sept 2026
Case started
Purchased from Northgate Motor Company Ltd for £11,250
19th Sept 2026
Rejection letter sent
Sent to Northgate Motor Company Ltd
View letterNext step
The dealer has offered a repair. Record what happens.
Within 30 days you do not have to accept a repair. If you let them try one, your right to reject is kept if it fails.
Record what happened with the repairSend your letters
Written from your answers and citing the sections that apply. Download them, then send them yourself. Nothing goes out until you do.
Rejection letter
To Northgate Motor Company Ltd
Dear Sir/Madam,
RE: Formal rejection of vehicle under Consumer Rights Act 2015
- Vehicle
- Ford Focus 2019
- Registration
- AB12 CDE
- Date of purchase
- 15 September 2026
- Purchase price
- £11,250
- Mileage at purchase
- 41,200
I am writing to formally reject the above vehicle under the Consumer Rights Act 2015.
When the dealer digs in
Some dealers stop replying, say no, or the repair does not fix it. The full platform has the letter for each: the firmer letter with a deadline, the final rejection after a failed repair, and the routes to Trading Standards and the Financial Ombudsman. Reminders land on your real dates.
Timeline
23rd Sept 2026
Dealer replied
Offered a repair
6th Oct 2026
Repair unsuccessful
The fault came back four days after the car was returned
Next step
The repair has not fixed it. Send the final rejection letter.
After a failed repair you can reject the car under section 24. The letter is written and dated; your evidence of the repair is attached.
Open the final rejection letterWhat it costs
The verdict is free. Then one of two flat prices, paid once. Never a percentage of your refund.
Full platform
£89one-timepayment
The letters, and the whole case run around them: your deadlines tracked, the next letter ready when the dealer ignores the first, and your evidence in one place.
Start my caseFree check first. You pay on your verdict.
What’s included
- Rejection letter pack The letter to the dealer, and the lender letter if you bought on finance.
- Case assessment (PDF) The law your case rests on, what the dealer may argue, and your case plan.
- Deadline reminders By email, on your real dates, so nothing slips.
- Chase and final rejection letters Ready the moment the dealer misses the date or says no.
- Escalation letters For the Financial Ombudsman and Trading Standards.
- Evidence vault Photos, videos and documents in one place, each file checked automatically.
Letter packThe first step only
£49one-timepayment
The rejection letters and your case assessment. Nothing tracks the dates, and there is no next letter if the dealer ignores this one.
Just the lettersFree check first. You pay on your verdict.
What’s included
- Rejection letter To the dealer, written from your answers.
- Lender letter If you bought on finance.
- Case assessment (PDF) The law your case rests on and your case plan.
- Statutory citations The sections of the Consumer Rights Act 2015 that apply to you.
Not included
- Deadline reminders
- Chase and final rejection letters
- Escalation letters
- Evidence vault
See if you can reject your car
Put in your reg. In 2 minutes you’ll know where you stand and how long you have. Free, no card.
Your verdict is based on the Consumer Rights Act 2015.