How it works
A step-by-step look at what the platform does and how you'll use it to pursue a refund.
Get your free assessment
Answer a few quick questions about your purchase. We'll assess your case under the Consumer Rights Act 2015.
- Takes about 2 minutes
- Completely free
- No account required
- Instant assessment
You may have a case!
Based on your answers
When did you buy the car?
Was it from a dealer or private seller?
What type of fault?
Build your case
Enter your vehicle and dealer details. Our platform generates professionally-worded letters with your specific information.
- Auto-filled rejection letters
- Upload evidence (photos, videos)
- Timeline of events
- All documents in one place
Your Case
2019 Ford Focus ST
AB12 CDE • Purchased 15 Jan 2025
from ABC Motors Ltd
Send your rejection letter
Download your letter and send it to the dealer. We recommend recorded delivery so you have proof it was received.
- Professional legal wording
- Cites relevant legislation
- Sets clear deadlines
- Ready to send immediately
Rejection Letter
To: ABC Motors Ltd
Re: Rejection of Vehicle AB12 CDE
I am writing to formally reject the vehicle purchased from you on 15 January 2025.
The vehicle is not of satisfactory quality due to the following fault(s): engine warning light, loss of power.
Consumer Rights Act 2015, Section 22
Right to reject within 30 days for full refund
Please confirm within 14 days that you will collect the vehicle and process my refund.
Yours faithfully,
John Smith
Track and follow up
Log when you sent your letter and track the dealer's response deadline. If they don't respond, escalation letters are ready.
- Deadline tracking
- Email reminders
- Chase letter templates
- Response logging
Case Timeline
Rejection letter sent
Sent via recorded delivery
14-day deadline passed
No response from dealer
Chase letter sent
Final notice before escalation
Awaiting response
7 days remaining
Deadline approaching
If no response by 6 Feb, escalation templates will be available.
And if they ignore you?
That's normal — many dealers hope you'll give up. The platform includes ready-to-use escalation templates so you can keep the pressure on:
What you'll need to get started
Just a few details about your purchase and the fault — nothing complicated.
Essential info
- Date you bought the car
- Dealer name and address
- Vehicle details (make, model, reg)
- Description of the fault
Nice to have
- Photos or videos of the fault
- Original invoice or receipt
- Any communication with the dealer
- Diagnostic or inspection reports
Find out if you have a case
The assessment takes about 2 minutes and doesn't require an account.
Get your free assessment