"Full service history" is one of the most valuable claims a seller can make – and one of the easiest to fake. Here's how to spot fraudulent service records and what to do if you've been deceived.
Why Service History Matters
A genuine service history proves the car has been maintained, shows what work has been done, indicates mileage progression, adds significant value (often £500-£2,000+), and gives confidence in the car's condition. No wonder dishonest sellers fake it.
How Service History Is Faked
Fake stamps – generic rubber stamps bought online, stamps for garages that don't exist, or stamps for franchised dealers with the wrong details.
Forged entries – handwritten entries added after the fact, with dates and mileages filled in for "services" that never happened.
Fake digital records – screenshots that look official, PDFs that can be edited, or claims of "digital service history" that can't actually be verified on any manufacturer system.
Bought service books – blank service books available on eBay, books from scrapped cars of the same model, or books with genuine stamps but for a completely different car.
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Red Flags to Watch For
In the Service Book
Inconsistent handwriting: Different services supposedly done at the same garage but with different handwriting or pen colours.
Stamps that don't match – the logo is slightly different from the genuine dealer, the address or phone number is wrong, or the stamps look too new and crisp for their claimed age.
Suspicious dates – services supposedly done on Sundays (most garages are closed), on bank holidays, or at impossibly regular intervals.
Mileage issues – gaps that don't make sense, mileage progression inconsistent with claimed use, or patterns matching clocking.
Missing invoices: Stamps but no corresponding invoices – genuine services always produce paperwork.
In Digital Records
Can't be verified: "We have digital records" but they can't log in and show you.
Screenshots only: PDFs or screenshots instead of live system access.
Generic formatting: Doesn't match how that manufacturer's system actually looks.
How to Verify Service History
For Franchised Dealer Services
Call the dealer directly – find their number independently (not from the book), ask them to verify the service dates and mileages, and request a service history printout from their database. Some manufacturers (BMW, Mercedes, etc.) also have online portals where owners can check service history directly.
For Independent Garage Services
Contact the garage – find them on Google Maps to confirm they exist, call and ask if they serviced that registration, and ask for a copy of their records. If they claim to be a limited company, verify on Companies House.
For Any Service
Ask for invoices – every service should have produced an invoice. No invoices is suspicious. Check MOT history free at gov.uk/check-mot-history – the mileage at each MOT should roughly match the service book entries. Look for inconsistencies – does the oil type match manufacturer recommendations? Are the parts claimed to be replaced actually present?
What If You've Bought a Car with Fake History?
Misrepresentation
If the dealer claimed "full service history" and it's fake, the car was not as described – that's misrepresentation, and you can reject under the Consumer Rights Act 2015.
Fraud
Fake service history may be criminal fraud. Report to Trading Standards and Action Fraud if you've suffered significant loss, and keep all evidence.
Value Reduction
Even if the car isn't mechanically faulty, fake history means you paid more than the car was worth. You may claim the difference, and the car's resale value is significantly affected without genuine history.
Your Rights
Within 30 Days
You can reject for a full refund. The car was not as described – you don't need to prove the car is faulty.
After 30 Days
You can still claim the car wasn't as described, that you're entitled to a price reduction reflecting its true value, or rejection if the misrepresentation is significant enough.
Evidence to Gather
Collect the original advert (screenshot it), the service book itself, verification from the claimed service providers that they didn't do the work, MOT history showing different mileages, and any written claims the dealer made about the car's history.
Prevention: Checking Before Purchase
Always Verify
Don't just look at the book – actually call the garages listed.
Independent vs Dealer
Dealer stamps are easier to verify (centralised records). Independent garage stamps are easier to fake.
Ask for Invoices
"Can I see the service invoices?" – if they can't produce them, be suspicious.
Online Records
If they claim digital history, ask to see it live – not just screenshots.
Trust Your Instincts
If the service history looks too good to be true, it might be.
Recommended reading
Sample Letter for Fake Service History
To: [Dealer]
Re: Misrepresentation – [Registration]
Dear Sir/Madam,
On [date], I purchased the above vehicle from you for £[price]. The vehicle was advertised and sold as having "full service history."
I have since discovered the service history is fraudulent:
[The stamp for X dealer is fake – I have confirmed with X dealer they have no record of servicing this vehicle / The garage named "Y" does not exist at the address shown / The mileages in the service book don't match MOT records]
This constitutes misrepresentation. The vehicle was not as described under Section 11 of the Consumer Rights Act 2015.
I am rejecting this vehicle and require a full refund of £[amount] within 14 days.
I have also reported this matter to Trading Standards as potential fraud.
Yours faithfully, [Your name]
The Bottom Line
Service history is more easily faked than most people realise – stamps and blank service books can be bought online for a few pounds. Always verify by contacting the garages listed directly, and check the free MOT history to confirm mileages match the service records. Ask for invoices because every genuine service produces paperwork. If you've already bought a car with fake history, that's misrepresentation – you can reject the car or claim a price reduction. Report fraud to Trading Standards because forging service records is potentially criminal.
Discovered your car's service history is fake? Check if you qualify for our rejection service – misrepresentation is grounds for a full refund.
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