FaultyCar.co.uk

The other ways to reject a car. What each one costs you.

What each route costs, what it does well, and who it suits. Every figure here can be checked.

How much of the refund you keep

Say the dealer refunds £10,000. A claims company takes a share of it, a solicitor bills by the hour, and we charge a flat £49.

  • Claims companyYou keep£5,800–£7,000

    They take 25–35% of the refund, plus VAT on their fee.

  • SolicitorYou keep£8,000–£9,500

    After typical fees of £500–£2,000 or more, billed by the hour.

  • FaultyCar.co.ukYou keep£10,000

    All of it. The letters are a flat £49, paid once, up front — never a share of the refund.

A worked example, using the fee ranges in our comparison guides. Whether the dealer refunds, and how much, depends on your case.

Route by route

The letters are £49 flat and you send them yourself. Here is how that compares with each of the other ways of getting a faulty car rejected, honestly, including where the other route is the better one.

FaultyCar.co.uk vs doing it yourselfDoing it yourself works if you have the time, the confidence and the legal knowledge. FaultyCar.co.uk is for the people who would rather pay £49 for letters that are right than spend evenings on forum threads hoping they have not missed something.Their price: FreeFaultyCar.co.uk vs MoneySavingExpertMSE is an excellent free starting point for understanding your rights. FaultyCar.co.uk picks up where MSE leaves off — personalised letters, deadline management, and end-to-end case tracking.Their price: FreeFaultyCar.co.uk vs ResolverResolver is great for simple general complaints. For a faulty car rejection, you need CRA-specific letters, deadline tracking, and case management that Resolver doesn't provide.Their price: FreeFaultyCar.co.uk vs a claims companyClaims companies can make sense if you truly can't afford any upfront cost. But on a typical £10,000 car, you'd pay £3,000-4,200 in fees vs £49 with FaultyCar.co.uk — and the letters are based on the same law.Their price: 25-35% + VATFaultyCar.co.uk vs a solicitorSolicitors are the best choice for complex cases heading to court or high-value claims. For the majority of faulty car rejections, FaultyCar.co.uk gives you the same legal letters for £49 — and you keep 100% of your refund.Their price: £500-2,000+

New to the process? Start with how to reject a faulty car.

See if you can reject your car

Put in your reg. In 2 minutes you’ll know where you stand and how long you have. Free, no card.

Your verdict is based on the Consumer Rights Act 2015.